New Privacy Policy -

Privacy Policy Terms of Use

Privacy & Policy

CRISPMINDS SOLUTION PVT. LTD. (“Crispminds” or “we” or “us”) respects your privacy and we are committed to protect your privacy through our compliance with this policy (“Privacy Policy”).

This Privacy Policy describes the types of information we may collect from you or that you may provide when you use our website, www.crispminds.com (our “Website”), or use the Crispminds mobile application (our “Application”) and our practices for collecting, using, maintaining, protecting, and disclosing that information.

This Privacy Policy applies to information we collect:

On Crispminds Website;
Application; and
In email, text, and other electronic messages between you and this Website or Application.

It does not apply to information collected by:

Us offline or through any other means, including on any other website operated by Crispminds or any third party; or
Any third party, including through any application or content (including advertising) that may link to or be accessible from or on the Website or Application.

Please read this Privacy Policy carefully to understand our policies and practices regarding your information and how we will treat it. If you do not agree with our policies and practices, your choice is not to use our Website or Application. By accessing or using this Website or Application, you agree to this Privacy Policy. This Privacy Policy may change from time to time, and updated accordingly. Your continued use of this Website or Application after we make changes is deemed to be acceptance of those changes, so please check the Privacy Policy periodically for updates.

1. CONSENT:

You acknowledge that this Privacy Policy is a part of the Terms of Use of the Website or Application and the other services, by accessing the Website or Application or by otherwise providing us personal information yourself or through a primary user or by making use of the services provided by the Website or Application, you unconditionally signify your (i) assent to the Privacy Policy, and (ii) consent to the utilisation and processing of your personal information in accordance with the provisions of this Privacy Policy;
You acknowledge that you are providing personal information out of your free will and subject to express written consent being received from any one to who such personal information belongs. If you use Crispminds services on behalf of someone else (including but not limited to, your child – minor or major or as a legal representative of an individual with mental illness) or an entity (such as your employer), you represent that you are authorized by such individual or entity to (i) accept this Privacy Policy on such individual’s or entity’s behalf, and (ii) consent on behalf of such individual or entity to our collection, use and disclosure of such individual’s or entity’s personal information as described in this Privacy Policy. Further, you hereby acknowledge that the utilization of your personal information by Crispminds is necessary for the purposes identified hereunder. You hereby consent that the utilization of any personal information in accordance with the provisions of this Privacy Policy shall not cause any wrongful loss to you;
YOU HAVE THE OPTION NOT TO PROVIDE US THE PERSONAL INFORMATION SOUGHT TO BE COLLECTED. YOU WILL ALSO HAVE AN OPTION TO WITHDRAW YOUR CONSENT AT ANY POINT, BY STOPPING THE USE OF OUR WEBSITE AND/ OR APPLICATION AND INTIMATING US IN WRITING ON SUCH WITHDRAWAL OF THE CONSENT AT support@crispminds.com. If you do not provide us your personal information or if you withdraw the consent to provide us your personal information at any point in time, we shall have the option not to fulfil the purposes for which the said personal information was sought; and
Our Website or Application are not directed at children and we do not knowingly collect any personal information from children. Only parents or guardians can share information related to their wards relevant to the use of services provided by our Website or Application. Please contact us at support@crispminds.com if you are aware that we may have inadvertently collected personal information from a child, and we will delete that information as soon as possible.

2. CHANGES TO THE PRIVACY POLICY:

We reserve the right to update (change, modify, add and/or delete) this Privacy Policy from time to time at our sole discretion. There is a tab at the end of the Privacy Policy which indicates when the Privacy Policy was last updated; and
When we update our Privacy Policy, we will intimate you of the amendments on your registered email ID or on the Website or Application. Alternatively, we may cause your account to be logged-off and make your subsequent account log-in conditional on acceptance of the updated privacy policy. If you do not agree to the amendments, please do not use the Website, Application or Services any further.

3. PERSONAL INFORMATION COLLECTED:

Generally, some of the services require us to know who you are so that we can best meet your needs. When you access the services, or through any interaction with us via emails, telephone calls or other correspondence, we may ask you to voluntarily provide us with certain information that personally identifies you or could be used to personally identify you. You hereby consent to the collection of such information by Crispminds. Without prejudice to the generality of the above, information collected by us from you may include (but is not limited to) the following:

Contact data (such as your email address and phone number);
Demographic data (such as your gender, your date of birth and your pin code);
Data regarding your usage of the application and services and history of the appointments made by or with you through the application or via phone or email;
Other information that you voluntarily choose to provide to us (such as information shared by you with us through survey, emails or phone;
Physical, physiological, behavioural and mental health condition about self, children or family provided by you;
Valid financial information at time of purchase of product/services and/or online payment;
User details as provided at the time of registration or thereafter;
Records of interaction with Crispminds representatives;
Your usage details such as time, frequency, duration and pattern of use, features used and the amount of storage used;
Your location from sources such as, but not limited to, GPS;
Device information, including but not limited to the model number, IMEI number, operating system information and phone number of your device; and
Master and transaction data and other data stored in your user account.

4. HOW WE COLLECT PERSONAL INFORMATION:

The methods by which we collect your personal information include but are not limited to the following:

When you register on Our Website or Application;
When you provide your personal information to us;
During the course of services provided to you by us;
When you use the features on our Website or Application;
Through your device, once you have granted permissions to our Application (discussed below);
By the use of cookies (also discussed below); and
We collect information that your browser/app sends whenever you visit our Website or Application, such as, the log data. In addition, we may use third party services such as Pixel that collect, monitor and analyse such information and/or data. These are kept completely secure.

5. USE OF PERSONAL INFORMATION:

YOUR PERSONAL INFORMATION MAY BE USED FOR VARIOUS PURPOSES INCLUDING BUT NOT LIMITED TO THE FOLLOWING:

To provide effective and personalized services;
To debug customer support related issues;
To operate and improve the Website or Application;
To perform research and analysis to provide you and improved, personalized and customized experience on our Website or Application;
To contact you via phone, SMS, email or third-party communication services such as WhatsApp, etc. for appointments, technical issues, payment reminders, obtaining feedback and other security announcements;
To send promotional and marketing communication via SMS, email, snail mail or third-party communication services;
To advertise products and services of Crispminds and related partners;
To transfer information about you, if we are acquired by or merged with another company;
To share with our business partners for provision of specific services you have ordered so as to enable them to provide effective services to you;
To administer or otherwise carry out our obligations in relation to any agreement you have with us;
To build Your profile on the Website or Application;
To respond to subpoenas, court orders, or legal process, or to establish or exercise uur legal rights or defend against legal claims; and
To investigate, prevent, or take action regarding illegal activities, suspected fraud, violations of our Terms of Use, breach of any agreements between you and us or as otherwise required by law.

6. SHARING AND TRANSFERRING OF PERSONAL INFORMATION:

You hereby consent and authorize Us to publish feedback obtained by you on our Website or Application;
Any financial information that are transacted upon secure sites of approved payment gateways are not withing Crispminds control. You are advised to exercise discretion while saving the payment details;
You acknowledge that Crispminds may be obligated to by law to disclose or transfer your personal information with Courts and Government agencies in certain instances such as for verification of identity, or for prevention, detection, investigation, prosecution, and punishment for offences, or in compliance with laws such as intimation of diagnosis of an epidemic disease. You hereby consent to disclosure or transfer of your personal information in these instances;
Some of our campaigns/programmes/related events may be co-branded, that is sponsored by both the third parties and us. If you sign up for such campaigns/programmes/related events, please note that your information may also be collected by and shared with those third parties. We urge you to familiarise yourself with their privacy policies to gain an understanding of the manner in which they will handle information about you;
During your use of the Website or Application services, you may come across links to third party websites/apps that are not affiliated with Crispminds. Crispminds is not responsible for the privacy practices or the content of those other websites, or for any acts/ omissions by such third parties in the course of your transaction with them; and
We may share your personal information with our other corporate and/or associate entities and affiliates to (i) help detect and prevent identity theft, fraud and other potentially illegal acts and cyber security incidents, and (ii) help and detect co-related/related or multiple accounts to prevent abuse of our services.

7. PERMISSIONS:

Once you download and install our Application, you may be prompted to grant certain permissions to allow the Application to perform certain actions on your device. These actions include permission to:

Read/Write/Modify/Delete data in relation to the Application on your device’s storage;
View/Access information relating to networks/access networks, including permission to send and receive data through such networks/access networks;
Determine your approximate location from sources like, but not limited to, mobile towers and connected Wi-Fi networks;
Determine your exact location from sources such as, but not limited to, GPS;
View/access device information, including but not limited to the model number, IMEI number, operating system information and phone number of your device; and
Access device information including device identification number required to send notification/push notifications.

8. USE OF COOKIES:

Cookies are files with small amount of data, which may include an anonymous unique identifier. Cookies are sent to you on the Website and/or Application;
We may store temporary or permanent ‘cookies’ on your computer/device to store certain data (that is not sensitive personal data or information). You can erase or choose to block these cookies from your computer. You can configure your computer’s browser to alert you when we attempt to send you a cookie with an option to accept or refuse the cookie. If you have turned cookies off, you may be prevented from using certain features of the Website or Application; and
We do not control the use of cookies by third parties.

9. SECURITY:

The security of your personal information is important to us. We have adopted reasonable security practices and procedures including role-based access, secure communication, password protection and encryption to ensure that the personal information collected is secure. You agree that such measures are secured and adequate. We restrict access to your personal information to our and our affiliates’ employees, agents, third party service providers, partners, and agencies who need to know such personal information in relation to the provision of our Website, Application and related services and
While we will endeavour to take all reasonable and appropriate steps to keep secure any information which we hold about you and prevent unauthorized access, you acknowledge that the internet is not 100% secure and that we cannot guarantee absolute security of your personal information.

10. THIRD PARTY LINKS:

During your interactions with us, it may happen that we provide/include links and hyperlinks of third-party websites not owned or managed by us (“Third-party Websites”). It may also happen that you or other users may include links and hyperlinks of Third-party Websites. The listing of such Third-Party Websites (by you, other users or by us) does not imply endorsement of such Third-party Websites by Crispminds. Such Third-party Websites are governed by their own terms and conditions and privacy policies and when you access such Third-party Websites, you will be governed by the terms and policies of such Third-party Websites. You must use your own discretion while accessing or using Third-party Websites. We do not make any representations regarding the availability and performance of any of the Third-party Websites. We are not responsible for the content, terms of use, privacy policies and practices of such Third-party Websites. We do not bear any liability arising out of your use of Third-party Websites.

11. ACCESS:

If you need to update or correct your personal information or have any grievance with respect to the processing or use of your personal information, or request that we no longer use your personal information to provide you services, or opt-out of receiving communications such as promotional and marketing-related information regarding the services, for any reason, you may send us an email at support@crispminds.com and we will take all reasonable efforts to incorporate the changes within a reasonable period of time.

12. COMPLIANCE WITH LAWS:

You are not allowed to use the services of the Website or Application if any of the terms of this Privacy Policy are not in accordance with the applicable laws of your country.

13. TERM OF STORAGE OF PERSONAL INFORMATION:

Crispminds may keep records of communications, including phone calls received and made for making enquiries, orders, feedback or other purposes for rendering services effectively and efficiently. Crispminds will be the exclusive owner of such data and records. However, all records are regarded as confidential. Therefore, will not be divulged to any third party, unless required by law.
Crispminds shall store your personal information at least for a period of – seven to ten years from the last date of use of the services, Website or Application or for such period as may be required by law.

14. GRIEVANCE OFFICER:

You may address any concerns or grievances that you may have regarding the processing of your personal information. to us at grievances@crispminds.com and we will attempt to resolve your issues in a timely manner.

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